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Sudden problem accessing my noip address

dgilbert2
Rising Star
Posts: 83
Thanks: 7
Fixes: 2
Registered: ‎17-11-2017

Sudden problem accessing my noip address

I have had my noip.com account pointing to my home server for a couple of years and this was always accessible from my Plusnet Mobile SIM.

 

However, I am now getting unreachable errors when using the Plusnet Mobile SIM which can been seen in the Trace Route below (x's added for security);

 

C:\Users\David>tracert xxxxxxx.hopto.org

Unable to resolve target system name xxxxxxx.hopto.org.

 

BUT, when I do this through a VPN tunnel, OR use my Vodafone SIM everything works as it should;

 

C:\Users\David>tracert xxxxxxx.hopto.org

 

Tracing route to xxxxxxx.hopto.org [91.125.xxx.xxx]

over a maximum of 30 hops:

 

  1    56 ms    48 ms    41 ms  140.82.35.105.vultr.com [140.82.35.105]

 

This has only started since Friday so I am assuming this is some kind of Plusnet Mobile network issue?

 

Can anyone help please?

3 REPLIES
dgilbert2
Rising Star
Posts: 83
Thanks: 7
Fixes: 2
Registered: ‎17-11-2017

Re: Sudden problem accessing my noip address

I have done some more testing on this today and the problem does appear to be the network which has now started blocking noip.com addresses. My wife has an EE SIM which has the same issue, but other mobile networks are OK.

 

Can a ticket be raised somehow to get this looked into please?

Plusnet Help Team
Plusnet Help Team
Posts: 304
Thanks: 56
Fixes: 15
Registered: ‎13-07-2017

Re: Sudden problem accessing my noip address

Hi dgilbert2. Sorry to hear you're having this issue. I must admit, this is a bit beyond the scope of my understanding, but we certainly have people who can get you the answers Smiley

 

Would you mind dropping me a private message so I log the escalation against your account and check for updates more quickly?

 Michael Williams
 Plusnet Help Team
dgilbert2
Rising Star
Posts: 83
Thanks: 7
Fixes: 2
Registered: ‎17-11-2017

Re: Sudden problem accessing my noip address

PM sent, thank you Smiley