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Still no sim card in over a month and still no sign of my second sim

haillie
Newbie
Posts: 2
Registered: ‎21-12-2022

Still no sim card in over a month and still no sign of my second sim

Ordered a new sim on 18th November waited almost 4 weeks before ringing so been sent a second sim card still waiting but im not happy thar I've had an email to tell me that my bill will he getting collected very soon excellent paying for a service thst I have never used yet
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Still no sim card in over a month and still no sign of my second sim

Hi @haillie

I'm really sorry to hear that this has happened and for how long you've been waiting.

I've dropped you a PM with some questions that I need you to respond to.

If you can respond as soon as possible I can then look into this further 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
haillie
Newbie
Posts: 2
Registered: ‎21-12-2022

Re: Still no sim card in over a month and still no sign of my second sim

Phil   [Removed] thsts the new mobile number

 

 

Moderators Note: Personal information removed

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Still no sim card in over a month and still no sign of my second sim

Hi Phil. I tried to call you this afternoon but I wasn't able to get through. As per my voicemail, I was calling you to see if your replacement SIM card had arrived yet. I'll try and call you again tomorrow afternoon but if you need to contact me before then just drop me a PM 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team