Still no refund

[#1]

I cancelled a mobile contract before Xmas and within my 14 days. Was told I will get a refund of £10 but still nothing today
What is going on please?

Moderator's note by Dick (Strat) Email address removed from a public forum.

[#2]

@Mra1984 You should remove your email address from public view, if it's needed someone from Plusnet will ask and you can provide it via a Private Message.

[#3]

Hi @Mra1984, 

I'm sorry to hear you've still not received your refund. If you could send me a private message with your account details; I'll investigate this further. -Ashleigh

[#4]

Ive still not got this refund? What is happening?!

[#5]

Hi @Mra1984, 

Thanks for bringing this to our attention. I've picked up your private message this morning, so I'll certainly look into this further for you. -Ashleigh