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Still no refund

Mra1984
Newbie
Posts: 2
Registered: 10-01-2017

Still no refund

I cancelled a mobile contract before Xmas and within my 14 days. Was told I will get a refund of £10 but still nothing today
What is going on please?

Moderator's note by Dick (Strat) Email address removed from a public forum.

4 REPLIES
Community Veteran
Posts: 4,669
Thanks: 1,010
Fixes: 27
Registered: 16-10-2014

Re: Still no refund

@Mra1984 You should remove your email address from public view, if it's needed someone from Plusnet will ask and you can provide it via a Private Message.

Anonymous
N/A

Re: Still no refund

Hi @Mra1984

 

I'm sorry to hear you've still not received your refund. If you could send me a private message with your account details; I'll investigate this further. -Ashleigh

Mra1984
Newbie
Posts: 2
Registered: 10-01-2017

Re: Still no refund

Ive still not got this refund? What is happening?!
Anonymous
N/A

Re: Still no refund

Hi @Mra1984

Thanks for bringing this to our attention. I've picked up your private message this morning, so I'll certainly look into this further for you. -Ashleigh