I gave notice on my account over the phone back in June 2018. I'd had the account for several years and never missed a payment.
I didn't receive any confirmation that the account had been cancelled and rang up several times in order to request a final bill and confirm cancellation.
I eventually received a bill for a full months service, even though it should have only been for a few days (i.e., £1.80). So I queried this and asked for a final bill again. A final bill never materialised, instead I received a revised bill for a full month, but with a £10 late fee added to it for good measure! I again queried this and got nowhere, but received an additional bill for yet another late fee on top (that's £20 so far, plus the original full month that should have only been £1.80).
After many phone calls I received a letter through the post which stated I owed the correct amount of £1.80, but also a £10 late fee. No idea where the other fees suddenly disappeared to or why I was still being charged a late fee, so again I queried this, but still got nowhere. That was back at the end of September.
Finally, I gave up completely in December after plus.net not helping me in any way at all and for the sake of £11.80 affecting my credit score I decided to just pay it (even though I really should never have been charged the £10 late fee).
Anyhow, I today checked my credit score on several different platforms only to find that plus.net is showing my account open and that I'm 3 months late in paying!!! My account was supposedly closed and paid off (including the extra money for a late payment that never was!), so how is it now showing on my credit record as not being paid????
I am unable to log in to my plus.net account so I believe that my account has been revoked. The phone number in question has not been used since last June and everything has been paid, so how can I possibly have an open account which is affecting my credit score?
I was a customer with life mobile and then plus.net for several years and never had any issues. I paid my bills on time and never ran up any sort of debt, but I am not inspired to ever go back to plus.net in the future now.
Poor service.
