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Still being billed after transfer out

Posts: 22
Thanks: 2
Registered: ‎03-04-2018

Still being billed after transfer out

Hi there,

I've been trying to contact the accounts department with no joy. I left Plusnet mobile a few months ago, I have paid the final bill but I am still recieving bills.

Interestingly, checking my Experian credit report I can see the account is listed as 'settled and closed', also my direct debit has been cancelled, so why haven't your systems fully closed down the account?

Would appreciate if someone could contact me to resolve this.


Posts: 21,991
Thanks: 4,587
Fixes: 510
Registered: ‎06-04-2007

Re: Still being billed after transfer out

Moderator's note:

Thread moved from My Account/Billing to Mobile.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Still being billed after transfer out

Hello @turbotippy, thanks for getting in touch and sorry to hear about the ongoing bills post cancellation. Could you PM me your account reference, Plusnet number, full name, full address with postcode so I can look into the account for you.

Posts: 1
Registered: ‎15-11-2018

Re: Still being billed after transfer out

Same issue here, canceled with the customer service team some months back, canceled the direct debit and not heard a thing, then today my partner gets a call about the account. After some faffing with logins we see I am STILL being billed. NOT GOOD PLUS NET. It's only a tenner a month but that's not the point.


I have tried to call you to resolve but after waiting on hold and wasting more of my time i gave up. You're the ones chasing me for money I don't owe you after all.


If you want to speak re the contract please get in touch with my partner as if you look at my mobile account it's not been used for months and the SIM has been binned.


User name - 14887765

Plusnet Help Team
Plusnet Help Team
Posts: 8,670
Thanks: 1,350
Fixes: 456
Registered: ‎01-01-2012

Re: Still being billed after transfer out

@Laura_M83 Sorry to hear this.

Can you PM me your full address along with the postcode so we can investigate further?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team