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Still being billed after leaving PlusNet

Metalhammer
Newbie
Posts: 2
Registered: a week ago

Still being billed after leaving PlusNet

I know this is a recurring theme, but I am hoping someone on here can help. I left PlusNet for another service provider at the end of December, but I am still being billed by PlusNet, even though I no longer use their services, and have today received another pre-payment email. I am pretty sure I have paid when I shouldn't, thinking it was my final payment. Does anyone know how to get the account properly closed and any monies I shouldn't have paid returned? Thank you in advance...
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 508
Thanks: 74
Fixes: 25
Registered: ‎26-03-2018

Re: Still being billed after leaving PlusNet

Hi @Metalhammer,

I'm sorry to hear that you've experienced this issue. So that we can take a look into this, please send me a private message with the following information:

 

- Your full name

- Your mobile account number

- Your full home address including the postcode

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Metalhammer
Newbie
Posts: 2
Registered: a week ago

Re: Still being billed after leaving PlusNet

Thanks, I've pmd u