Still being billed after leaving PlusNet

[#1]

I know this is a recurring theme, but I am hoping someone on here can help. I left PlusNet for another service provider at the end of December, but I am still being billed by PlusNet, even though I no longer use their services, and have today received another pre-payment email. I am pretty sure I have paid when I shouldn't, thinking it was my final payment. Does anyone know how to get the account properly closed and any monies I shouldn't have paid returned? Thank you in advance...

[#2]

Hi @Metalhammer,

I'm sorry to hear that you've experienced this issue. So that we can take a look into this, please send me a private message with the following information:

- Your full name

- Your mobile account number

- Your full home address including the postcode

[#3]

Thanks, I've pmd u