Thanks for getting in touch @caravanj and apologies for the delayed response.
So we can investigate further can you PM me the following?
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
- Your date of birth
- The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month
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| Matthew Wheeler|
Plusnet Help Team