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Still Getting Monthly Statement Even Though I Don't have A Plusnet Mobile Phone Any More.

caravanj
Aspiring Pro
Posts: 296
Thanks: 49
Fixes: 3
Registered: ‎31-07-2014

Still Getting Monthly Statement Even Though I Don't have A Plusnet Mobile Phone Any More.

As per the title, I still get a monthly statement even though I no longer have a Plusnet mobile phone.

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,949
Thanks: 1,561
Fixes: 480
Registered: ‎01-01-2012

Re: Still Getting Monthly Statement Even Though I Don't have A Plusnet Mobile Phone Any More.

Thanks for getting in touch @caravanj and apologies for the delayed response.

So we can investigate further can you PM me the following?

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
- Your date of birth
- The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team