Hello, hopefully someone can help. I’ve been with Plusnet since December. As this is a spare mobile I’ve not long noticed I can’t receive calls or texts. I’ve tried to get it sorted but got nowhere. I was even sent a replacement sim which I was assured would cure the problem but it hasn’t. I tried to call cs tonight and waited on live help but no replies. I’m not going to pay for a service I’m not getting. If it’s not sorted very soon I’ll get my pac code and move on.
It's of course your prerogative to change providers as you see fit, although we are disappointed that we weren't able to get to the bottom of the issue for you.
I am currently having same problem. Plus net seem in no hurry to solve issue. If I ever have my number retrieved I will be leaving. Been going on over two weeks now and may just abandon my old number and get a new sim with new company. Just use delaying tactics to cover for obvious incompetent technical department who don’t seem to be accountable to anyone.
