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Specific landline unable to call mobile

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Newbie
Posts: 1
Registered: 3 weeks ago

Specific landline unable to call mobile

Since switching to plusnet from EE (via Uswitch) one specific landline is unable to call me - it never connects. As far as we are aware there is no block on the number and other landlines are able to connect without an issue. The landline in question is a very important one and if they're unable to call there is little point me being on the network. Any urgent help greatly appreciated. Thanks.