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“Something has gone wrong”

puppethead
Dabbler
Posts: 10
Registered: ‎15-08-2019

“Something has gone wrong”

Whats the solution to the constant “something has gone wrong” error when trying to login?  Ive tried different browsers with no luck.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: “Something has gone wrong”

Thanks for your post @puppethead 

Are you using your mobile number to log in from Here?

Also have you tried resetting your password?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
puppethead
Dabbler
Posts: 10
Registered: ‎15-08-2019

Re: “Something has gone wrong”

Yes from that page, I’ve tried both mobile and account number, and already reset the password more than once, it just doesn't like my account for some reason.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: “Something has gone wrong”

Thanks for getting back to me @puppethead 

Could you drop me a private message with the following details so we can take a closer look?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When messaging me, please include a link to this thread as our staff PM's go through a centralised system internally so I might not personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet