So wrong
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: So wrong
So wrong
05-09-2021 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am currently in Cyprus and yesterday whilst still in Cyprus I got a message stating I had now entered another country with different roaming charges which triggered mobile data usage. Again it's not a lot of money but I never left Cyprus so cannot have entered another country. Feeling a bit peeved by all this. It's all small amounts of money but nevertheless not justified.
Re: So wrong
06-09-2021 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: So wrong
06-09-2021 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: So wrong
06-09-2021 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If there is more than one network with a roaming agrrement, then its possible for the phone to switch networks if the signal strength changes. You will then get the welcome again.I've seen similar occurrences when in Portugal
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: So wrong
06-09-2021 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But it’d still give the country in the welcome text I’d have thought.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: So wrong
06-09-2021 7:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I never used my phone but it was switched on, hence the reason for being a tad annoyed at charge being incurred.
I was also surprised to have my monthly payment go up within one month of taking out a new contract.
Re: So wrong
07-09-2021 10:03 AM - edited 07-09-2021 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It does sound like your phone picked up a signal from a mast in Turkey as Pyrgos looks to be on the northern border of Cyprus. Turkey sadly isn’t included in your allowance as a roam like at home destination.
While you may have never used your phone, there are things your phone does to look for updates automatically for example new messages if you have Facebook.
I had the same when going to Latvia, my phone picked up a signal in Russia while technically I was still in Latvia. I had to quickly turn off roaming to limit charges.
It just depends how good the masts are when you go abroad, as some are better than others. We don’t have control over this sadly as the masts don’t belong to us.
Regarding your monthly payment, when did it go up? We’ve recently begun increasing our prices yearly in line with the Consumer Price Index. We’re doing this so we can make sure we offer the best products and services we can. There’s more information Here
Re: So wrong
07-09-2021 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I changed my contract in May 2021. In June I paid the agreed amount. In July it increased and remained at the increased level in August.
Re: So wrong
07-09-2021 10:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem, sounds like a plan!
We increased our prices at the end of June this year as part of the same CPI increase so that’d likely explain the extra charge in July onwards.
From next year our prices will go up every March.
Re: So wrong
07-09-2021 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My husband changed his plan 2 days after me and his pricing has been at the agreed amount.
Re: So wrong
07-09-2021 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Feel free to private message me the following details and we can take a closer look. This information will pass our data protection checks.
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, I’d recommend including a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although there’s just a handful of us who monitor our Community Forums so there’s a good chance I’ll pick it up.
Re: So wrong
09-09-2021 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: So wrong
11-09-2021 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: So wrong
12-09-2021 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies for the delayed response @ritaman we've just been incredibly busy the last few days.
I'll message you back shortly.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page