So wrong
It does sound like your phone picked up a signal from a mast in Turkey as Pyrgos looks to be on the northern border of Cyprus. Turkey sadly isn’t included in your allowance as a roam like at home destination.
While you may have never used your phone, there are things your phone does to look for updates automatically for example new messages if you have Facebook.
I had the same when going to Latvia, my phone picked up a signal in Russia while technically I was still in Latvia. I had to quickly turn off roaming to limit charges.
It just depends how good the masts are when you go abroad, as some are better than others. We don’t have control over this sadly as the masts don’t belong to us.
Regarding your monthly payment, when did it go up? We’ve recently begun increasing our prices yearly in line with the Consumer Price Index. We’re doing this so we can make sure we offer the best products and services we can. There’s more information Here
I changed my contract in May 2021. In June I paid the agreed amount. In July it increased and remained at the increased level in August.
No problem, sounds like a plan!
We increased our prices at the end of June this year as part of the same CPI increase so that’d likely explain the extra charge in July onwards.
From next year our prices will go up every March.
Feel free to private message me the following details and we can take a closer look. This information will pass our data protection checks.
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When private messaging me, I’d recommend including a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although there’s just a handful of us who monitor our Community Forums so there’s a good chance I’ll pick it up.