Slow setup of mobile account

[#1]

It's great to have a good value SIM only deal but it has taken over a week to get the new simcard (4 days) and transfer my number (4 days), whilst transferring a similar account for my spouse with a different supplier took 24 hours start to finish. Not a good start...

[#2]

I am sorry to hear about the experience you've had in the short time you've been with us @EL551. Please do let us know if there is anything we can help with.