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Sim plan not activated

Posts: 1
Registered: ‎05-07-2021

Sim plan not activated

I upgrade my sin plan on the 4 of July and it said instant activation the plan I took out for 12 months and it included unlimited text unlimited minutes and 4gb data why has this not been activated and I am running short of data pleaee look into it the number for this account is [Removed]



Moderators Note: Personal information removed

Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Sim plan not activated

Welcome to our community forums @Mahf51 

I’m sorry to see your new plan’s not been activated. 

If you can drop me a PM with the below details, we’ll be happy to take a closer look for you. Smiley

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When messaging me, please include a link to this thread as our staff PM's go through a centralised system internally so I might not personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi