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Sim not arrived

Posts: 1
Registered: a week ago

Sim not arrived

My new sim was sent last week but it hasn't arrived yet. My old number transfer has went through so I'm now disconnected from previous supplier so can't call and don't have a home phone. Can someone please get back to me?
Posts: 6
Thanks: 2
Registered: ‎07-05-2021

Re: Sim not arrived

Just a "me too" post, Kaylo.

I signed up on a Wednesday, SIM was posted the next day, and I hoped it would arrive on the Friday or Saturday. I was informed by email that my old number was transferred over to Plusnet on the Monday. 

Problem being, the SIM hadn't arrived! I was therefore left without a working mobile phone. So I rang Plusnet customer service, spoke to a very helpful lady who promised that a replacement would be sent out. It arrived on the Tuesday and required another call to customer service to activate it with the number I'd transferred over. 

Incidentally, the original SIM arrived on the Friday of that week, i.e. 8 days after being posted. 

My advice therefore: ring customer service ASAP.

Plusnet Help Team
Plusnet Help Team
Posts: 19,704
Thanks: 6,670
Fixes: 1,102
Registered: ‎21-04-2017

Re: Sim not arrived

Thanks for your post @Kaylo 

I'm really sorry to see your SIM hasn't arrived yet and apologies for the delayed staff response.

Can you drop me a private message with the following details?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team