Sim not arrived
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- Sim not arrived
Sim not arrived
19-07-2021 2:44 PM
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Re: Sim not arrived
20-07-2021 3:40 PM
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Just a "me too" post, Kaylo.
I signed up on a Wednesday, SIM was posted the next day, and I hoped it would arrive on the Friday or Saturday. I was informed by email that my old number was transferred over to Plusnet on the Monday.
Problem being, the SIM hadn't arrived! I was therefore left without a working mobile phone. So I rang Plusnet customer service, spoke to a very helpful lady who promised that a replacement would be sent out. It arrived on the Tuesday and required another call to customer service to activate it with the number I'd transferred over.
Incidentally, the original SIM arrived on the Friday of that week, i.e. 8 days after being posted.
My advice therefore: ring customer service ASAP.
Re: Sim not arrived
21-07-2021 7:05 PM
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Thanks for your post @Kaylo
I'm really sorry to see your SIM hasn't arrived yet and apologies for the delayed staff response.
Can you drop me a private message with the following details?
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
Re: Sim not arrived
10-09-2021 8:51 AM
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Re: Sim not arrived
12-09-2021 12:16 PM
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@StephenWoods What happens when you try to send a private message?
Re: Sim not arrived
08-12-2021 2:01 PM
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Re: Sim not arrived
28-12-2021 3:29 PM
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Thanks for your post @Suspiriac and apologies for the delayed response.
I'm really sorry to see you hadn't received your SIM from us before your number ported.
I hope you've got this sorted now but if you haven't, feel free to private message me the following information.
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
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