Sim activation
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Re: Sim activation
28-02-2019 1:57 PM - edited 28-02-2019 1:58 PM
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Re: Sim activation
28-02-2019 5:05 PM
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Re: Sim activation
01-03-2019 4:08 PM
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Gotta be the slowest company ever every other account I've terminated with other networks have terminated within an hour.
So the customer service rep I spoke on phone to chatted a load of [-Censored-]s as he told me it be fully terminated and refund issued within 10 mins of call and all I got was my first bill late last night but the accounts terminated yeah🤔 does plusnet often send bills to terminated accounts ?
Re: Sim activation
01-03-2019 5:10 PM
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Re: Sim activation
02-03-2019 3:01 PM
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Re: Sim activation
02-03-2019 3:48 PM
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Matt is out of the office today, but if you could copy/paste the PM over to me I'd be happy to take a look.
Best wishes
Dave
Re: Sim activation
04-03-2019 11:52 AM
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Re: Sim activation
04-03-2019 1:44 PM
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Thanks for the PM and apologies for the delayed response.
I can see that the request has been sent through for the account to be canceled
Unfortunately, in some cases, this can take a while but I can confirm that it is in the process of being cancelled
06-03-2019 11:50 AM - edited 07-03-2019 7:25 AM
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Re: Sim activation
06-03-2019 12:31 PM
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@Mads wrote:
Hey @Ad3,
We are working on this issue with our incident management team presently and will roll out a fix once it has been tested and okayed for release onto accounts
- we'll then of course update our customers.
Somebody call the fire brigade
@Mads pants are on fire
Hope that resolves it .....
See you soon.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: Sim activation
on 28-03-2019 8:38 PM - last edited on 28-03-2019 8:47 PM by Strat
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Thought I'd got rid of plusnet but no today I get a bill lol a bill for an account that was supposed to be terminated weeks ago
Moderator's note by Dick (Strat): Phone number removed from a public forum (to an area that staff can see).
Re: Sim activation
28-03-2019 8:39 PM
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Re: Sim activation
28-03-2019 10:07 PM
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Hello@MentalMadMax,
I am sincerely sorry to hear that the issue is still on going. I would be happy to look into this for you, please can you Private message me here the information below;
Full name
Full address including post code
Once received we can proceed to security checks and discuss the issue further.
Re: Sim activation
29-03-2019 8:50 AM
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Re: Sim activation
29-03-2019 12:58 PM
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