Silent voicemail messages
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- Re: Silent voicemail messages
Silent voicemail messages
21-03-2019 11:06 PM
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Re: Silent voicemail messages
22-03-2019 9:39 AM
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Hi @PodPie
I'm sorry to hear about your voicemail issues.
Can you please confirm if you have called your own mobile and left a voicemail?
If you are able to leave a voicemail and hear it , it may be the people who called yourself with the issues.
Kind Regards
Re: Silent voicemail messages
22-03-2019 10:03 AM
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Any other ideas?
Re: Silent voicemail messages
22-03-2019 11:15 AM
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Hi there @PodPie,
Thanks for letting us know.
Could you try the sim in another handset and let us know how you get on? If your messages still do not work, please pop over a PM with the following info:
- Your full name
- Your full address with postcode
- Your Plusnet mobile number
Thank you.
Re: Silent voicemail messages
04-07-2019 11:46 AM
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I'm also having this problem, one in every few messages is completely silent. All from different people.
Voicemail is also sometimes incredibly slow, so a few seconds pause between every prompt
"Message received"
long pause
"at"
long pause
"3.50"
long pause
"on the"
you get the idea. Very annoying. I know when it was because i have a missed call, I just want to listen to it. Even more annoying if I go through that whole process and then it's silent.
Re: Silent voicemail messages
04-07-2019 12:19 PM
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Hi @Kershnazzle, thanks for getting in touch.
I am sorry you're experiencing issues with your voicemail. Have you been able to try your sim in a different handset? Can you also try re-booting your handset. You can do this by:
- Turn the handset off
- Take the SIM card out
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset back on again
Let us know how you get on
Re: Silent voicemail messages
04-07-2019 12:32 PM
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I've done that, but there's no way of telling whether it's worked. It sounds more like a software problem than a hardware one anyway. I had already tried rebooting the phone, just taken the the SIM card out.
Re: Silent voicemail messages
04-07-2019 1:03 PM
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Thanks for your response @Kershnazzle
So we can look into the account in further detail for you, could you please private message:
-Mobile number in question
-Full name and account name if different from yours,
-Full address including postcode.
Once you have sent a PM with those details, could you let us know via this public post?
Regards
Re: Silent voicemail messages
04-07-2019 1:43 PM
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done
Re: Silent voicemail messages
04-07-2019 4:29 PM
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Thanks @Kershnazzle, I've picked this up and I've sent you a private message. Again, can you please drop us a message on here once you have replied to the PM.
Re: Silent voicemail messages
05-07-2019 8:02 AM
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Seems a bit convoluted, having to leave a message to say I've sent a message?
Re: Silent voicemail messages
05-07-2019 8:02 AM
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...which incidentally I have done
Re: Silent voicemail messages
05-07-2019 10:44 AM
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Hello @ Kershnazzle,
Thanks for getting back to us here, I have responded to your private message with the next steps we would like to take. I am in all weekend and would be happy to communicate via private message to make it easier, as well as keep everything in one place.
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