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Signup failed at payment stage

Posts: 704
Thanks: 5
Registered: ‎31-07-2007

Signup failed at payment stage

I've watched two family members try to sign up for mobile accounts this afternoon - different details/cards/devices yet both fail at the payment stage - is there some issues with the system for sign-ups?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Signup failed at payment stage

Hi Lorian,

Thanks for getting in touch with us!

We're currently not aware of any issues with our website however, I would advise to try the following:

  • Delete cache and cookies
  • Try a different web browser
  • Ensure that the card details match that of the account holders address

Just to advise, if your trying to sign up through a 3rd party website that re-directs you back to, you would need to contact the website themselves as this could be an issue with their internal systems. 

Thanks for the information though and I'll certainly feed this back to the relevant department!

- Rebeka