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Signing out on mobile account.

Thegoodguy
Newbie
Posts: 1
Registered: 2 weeks ago

Signing out on mobile account.

When I go to Account and then account details, sign out quickly flashes up and then disappears again, which makes it impossible to sign out. Can you please fix this.
Any news on when the app is going to make an appearance,
thanks
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 27
Thanks: 3
Fixes: 1
Registered: 27-09-2017

Re: Signing out on mobile account.

Hi Thegoodguy,

Thanks for letting us know! I am sorry to hear you are having an issue with this! We are not aware of any current issues with our website. If this persists I would suggest the following troubleshooting:

1.Clear cookies/cache
2.Try accessing the website from a different web browser
3.Try accessing the website from a different device
4.Try updating your web browser to the latest software

With regards to the Mobile App, we do not have any updates on this right now, but as soon as we do we will be sure to let all our customers know!

In the meantime, you can pin the website to the home screen of your smart phone, meaning this will work much like an App Smiley

-Liv

 Liv Robinson
 Plusnet Help Team