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Signal issue

superuser
Grafter
Posts: 165
Thanks: 3
Registered: ‎10-10-2015

Signal issue

I use a Pay Monthly plan

According to your details it is EE

 

I know phones differ some but is it normal to find two phones on the same network with the difference explained below

 

Friends phone (iPhone, not sure which one but not a recent one) on EE (not via plusnet) Full mobile signal and 4G much of the time

My phone (Motorola Action One) on EE via Plusnet. Zero signal 

 

Any ideas?

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,083
Thanks: 5,734
Fixes: 409
Registered: ‎30-07-2007

Re: Signal issue

Plusnet don't have access to one of the 4g bands, the 800 mhz Band 20. So if the other 4g bands are weak in your area that could explain why someone on EE gets a better signal

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

superuser
Grafter
Posts: 165
Thanks: 3
Registered: ‎10-10-2015

Re: Signal issue

Thank you