cancel
Showing results for 
Search instead for 
Did you mean: 

Short code texts being considered - or not?

FIXED
Highlighted
Hero
Posts: 4,321
Thanks: 1,038
Fixes: 22
Registered: ‎30-07-2008

Short code texts being considered - or not?

In a recent thread, @RandallFlagg said in Reply#4

We are looking at incorporating this further down the line, however, we don't have any timescales on this at present.

In another recent thread, @JonoH said in Reply#6

We have no plans to implement blanket support for shortcode messages...

So are we to understand that short codes

Are being introduced - some time in the foreseeable future, or

May possibly be introduced in the forseeable future, or

No chance

Never hit a man with glasses.
Always use something larger and heavier.
50 REPLIES 50
Highlighted
Community Gaffer
Community Gaffer
Posts: 3,461
Thanks: 5,792
Fixes: 116
Registered: ‎29-09-2011

Re: Short code texts being considered - or not?

Fix

For clarity, we may introduce them in the future. As of now blanket support for shortcode messages is not planned.

 Jono H
 Plusnet Community Manager
Highlighted
Grafter
Posts: 28
Thanks: 7
Registered: ‎03-12-2016

Re: Short code texts being considered - or not?

i do understand that plus net mobile still new but short code something we need 

Highlighted
Hooked
Posts: 5
Thanks: 2
Registered: ‎24-12-2016

Re: Short code texts being considered - or not?

Hi all

only found out last night about this after trying several times to send text.

Made an escalated complaint today, as when signing up not made aware  of short number text not being able to be sent .

Needs more people to complain as it looks as this is cost cutting and not available for the future 

Highlighted
Pro
Posts: 1,101
Thanks: 133
Fixes: 5
Registered: ‎30-10-2011

Re: Short code texts being considered - or not?

It is cost-cutting, but that's one of the reasons why Plusnet Mobile tariffs are lower than EE's (the mobile phone operator Plusnet piggybacks on.)

I suppose it's arguable whether the products' reduced features and performance should be made more prominent, but to be fair the fact that short code texts aren't supported is in the T&C's ('the legal bit.')

Highlighted
Community Gaffer
Community Gaffer
Posts: 3,461
Thanks: 5,792
Fixes: 116
Registered: ‎29-09-2011

Re: Short code texts being considered - or not?

Hey guys, appreciate your points of view here but I've been honest and open and said that full support for shortcode messages is not currently in the plan. 

 Jono H
 Plusnet Community Manager
Highlighted
Grafter
Posts: 104
Thanks: 9
Registered: ‎12-08-2012

Re: Short code texts being considered - or not?

Are there GDPR implications if Plusnet are denying its customers the right to use opt-out short codes in messages?

Highlighted
Newbie
Posts: 3
Thanks: 1
Registered: ‎13-11-2019

Re: Short code texts being considered - or not?

Can someone from PlusNet please explain why this feature is not available?

For example, why would anyone not want this feature?

 

Highlighted
Community Gaffer
Community Gaffer
Posts: 3,461
Thanks: 5,792
Fixes: 116
Registered: ‎29-09-2011

Re: Short code texts being considered - or not?


@KoolFork wrote:

Can someone from PlusNet please explain why this feature is not available?

 

Technical limitations that arise from our commercial agreement with EE to resell their service make it difficult for us to offer Short Code messaging services. 

 Jono H
 Plusnet Community Manager
Highlighted
Newbie
Posts: 1
Thanks: 1
Registered: ‎06-02-2020

Re: Short code texts being considered - or not?

So when will your commercial agreement with EE be reviewed?  

Clearly a lot of your mobile customers want the Short Code facility (myself being one of them).  

I too was not made aware when I joined Plusnet Mobile that this feature was not offered, I took it for granted that it was a standard service, because I'd always had it with O2, who I was with for many years. 

Highlighted
Community Gaffer
Community Gaffer
Posts: 3,461
Thanks: 5,792
Fixes: 116
Registered: ‎29-09-2011

Re: Short code texts being considered - or not?


@Lynette wrote:

So when will your commercial agreement with EE be reviewed?  

 

Unfortunately, we're not in a position to disclose details of our commercial agreements.  As soon as we have any information to share we will.do so.

 Jono H
 Plusnet Community Manager
Highlighted
Hooked
Posts: 9
Registered: ‎20-03-2015

Re: Short code texts being considered - or not?

I've ran into this a few times now. Banking services blocking a payment and feedback survey after a trip to A&E... I was unable to respond in both cases.

Hopefully this is addressed in future, I've never heard of a network not supporting it.
Highlighted
Newbie
Posts: 3
Registered: ‎29-09-2018

Re: Short code texts being considered - or not?

Boo to Plusnet
Highlighted
Newbie
Posts: 5
Thanks: 1
Registered: ‎16-04-2020

Re: Short code texts being considered - or not?

REALLY disappointed in this... also had no idea we couldn’t use short code on Plusnet, not sure I’d have signed up if I’d have known!!

Just tried texting in to donate £5 to covid with the short number and can’t... so I can’t donate... and I won’t be able to do charity donations to other causes too like children in need etc. Shocking.

PLUSNET this is shocking.

I’m going to email this guy who is CEO: philip.jansen@bt.com
Make sure he’s aware and see if he can get someone in his team to look in to it if not, as this is not good from a charitable perspective.
Highlighted
Moderator
Moderator
Posts: 23,643
Thanks: 4,109
Fixes: 1,056
Registered: ‎11-01-2008

Re: Short code texts being considered - or not?

whilst I appreciate that this is frustrating for some, there are plenty of other ways to donate to charity without texting and to say that you won't be able to donate is a tad churlish.

Or just move to another network that suits your needs better.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'