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Short Codes and Barclaycard

DavidWR
Newbie
Posts: 2
Thanks: 1
Registered: ‎06-12-2017

Short Codes and Barclaycard

Just had a text from Barclaycard Fraud department thinking my card was being used illegally and asking for me to reply Y or N if it was me. But it was a 5 digit short code so I could not make the reply and have had to spend half an hour ringing them to get my card  unlocked all because my mobile will not allow me to reply to a short code.. When is Plusnet going to get into the real world and allow this feature? Do we have to move to another network?

2 REPLIES 2
szaman81
Grafter
Posts: 27
Thanks: 5
Registered: ‎06-03-2017

Re: Short Codes and Barclaycard

You'll have to move to another network until they bring in this service and you got a very long wait maybe a similar time for them it took to release the mobile app for android and apple

pjmarsh
Superuser
Superuser
Posts: 4,015
Thanks: 1,558
Fixes: 20
Registered: ‎06-04-2007

Re: Short Codes and Barclaycard

@szaman81, do you mean the mobile app that's been available for a few weeks now?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.