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Short Code numbers - Will they work anytime soon?

FIXED
spdrake
Newbie
Posts: 3
Thanks: 2
Registered: 31-07-2017

Short Code numbers - Will they work anytime soon?

The only thing stopping me from signing up to Plusnet mobile is the lack of support for SMS Short Code numbers. These are quite often used by Google, Facebook, banks, etc in their 2-Step Verification security checks.

 

Are there plans to sort out the Short Code issue very soon or is this someting that is not going to happen?

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11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 84
Thanks: 17
Fixes: 3
Registered: 25-11-2016

Re: Short Code numbers - Will they work anytime soon?

Hi spdrake

 

Thanks for getting in touch! This isn't something we're planning to implement in the immediate future, however we are aware that this is something customers would like to be implemented and are keeping this in mind for the future. 

 Sarah Stewart
 Plusnet Help Team
pkw
Grafter
Posts: 39
Thanks: 9
Fixes: 1
Registered: 14-04-2017

Re: Short Code numbers - Will they work anytime soon?

Fix

Correct me if I'm wrong, but receiving texts from shortcode numbers is supported - I've never had any trouble - it's sending to shortcode numbers that's not supported. So no issue with verifications etc., unless it requires you to reply to a shortcode no.

 

spdrake
Newbie
Posts: 3
Thanks: 2
Registered: 31-07-2017

Re: Short Code numbers - Will they work anytime soon?

Thanks. I wasn't aware that it was only outgoing texts that had the trouble.

Kryten
Grafter
Posts: 44
Thanks: 6
Registered: 04-05-2015

Re: Short Code numbers - Will they work anytime soon?

Well it doesn't work for me. I'm trying to reply to an NHS text for rating the service and it's not delivering it.

ginnym
Grafter
Posts: 42
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Registered: 13-04-2008

Re: Short Code numbers - Will they work anytime soon?

Short codes and the lack of wifi calling are reasons I won't be renewing my Plusnet contract.  I've been a Plusnet broadband customer for more years than I care to remember and I switched from EE as soon as Plusnet launched their mobile service.  At no stage was it explained that I wouldn't receive the same level of network service else I wouldn't have switched - it amounts to mis-selling as far as I'm concerned.

Kryten
Grafter
Posts: 44
Thanks: 6
Registered: 04-05-2015

Re: Short Code numbers - Will they work anytime soon?

Interesting. I've been with Plusnet for broadband and phones for about 10 years (I think), I also just switched to their mobile service to find they are actually incapable of providing a proper VAT invoice without a special request for one each month. As a BT company, I am amazed at this poor service, but then there is no shortage of complaints about BT either.

Colin_Maybe
Pro
Posts: 397
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Registered: 17-12-2016

Re: Short Code numbers - Will they work anytime soon?

You're paying a fraction of what you'd pay on EE (part of the same family btw) and you think you were going to get exactly the same service? That's not mis-selling on Plusnets side but a lack of research on yours I'm afraid (totally unrealistic too).

Kryten
Grafter
Posts: 44
Thanks: 6
Registered: 04-05-2015

Re: Short Code numbers - Will they work anytime soon?

Well OK, if you say so. It's not sold as a cut down service though is it? It does not say for example, there are features you simply will not get with this deal. And the shortcomings of Plusnet mobile service should in all honesty be highlighted in bold emphasis as much as the deal's best points. They are equally as important. Sorry, but there's no getting away from that.

ginnym
Grafter
Posts: 42
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Registered: 13-04-2008

Re: Short Code numbers - Will they work anytime soon?

The only thing I'm guilty of is signing up too early before issues such as the lack of wifi calling became apparent through user feedback.  In absence of that kind of user feedback and in the absence of Plusnet making it clear which EE services wouldn't be provided, I was unable to make the kind of informed choice I should have been able to make.  I feel I was lured into the deal by the promise that I was getting the special rate because I was such a longstanding phone and broadband customer - I don't think under the circumstances that was an unrealistic thing to believe at the time and with the information available to me.

Kryten
Grafter
Posts: 44
Thanks: 6
Registered: 04-05-2015

Re: Short Code numbers - Will they work anytime soon?

I'm sure Colin, the aspiring forum professional will be along shortly to educate you Ginnym.

Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Short Code numbers - Will they work anytime soon?

No point in trying to educate you kryten is there, there's clueless and then there's kryten.