Service still restricted

29061973 · ‎08-06-2023

I am presently on holiday in Turkey and by mistake I left my mobile data switched on and reached the spend cap limit on my account, I received a email confirming my service had been restricted, I made a payment to clear my spend cap and received another email to say that I can now use my services.

I am still unable to make or receive calls and neither can I send or receive texts, I have sent a message via twitter over 24 hours ago and have not received a response and the same with Facebook messenger.

I really need access to my mobile service so I hope that somebody can help me please then that will be great?, Many thanks.

Townman · ‎22-08-2007

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

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Reason for escalation: Request response

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willcutforth · ‎27-11-2020

I've actioned this one through PM

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Will Cutforth
Plusnet Help Team