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Service Issues - 20/04/21 - Can't call out

merrymairi
Newbie
Posts: 4
Thanks: 2
Registered: 2 weeks ago

Re: Can't call out

It says data and txt services not affected but i can't txt either 

Wibblyp
Rising Star
Posts: 84
Thanks: 14
Registered: ‎15-05-2018

Re: Can't call out

Happens a lot where I live. No point in contacting plusnet as nothing ever changes. Gets worse as migration to 5G increases. EE don’t care as long as plusnet meet contracts I guess. All very tedious for those of us that have no desire for 4 or 5G and only ever make calls. Goodness knows what’ll happen to the old systems requiring 3G when that is no longer supported.

ablearcher
Dabbler
Posts: 10
Registered: ‎26-04-2020

Re: Can't call out

Were having the same issues in Cambridgeshire, we've got 4 phones in our house  with Plusnet Mobile, none of them can call/receive calls. Anyone know how long these things take to resolve. Haven't got a static phone anymore so can't make and important family call.

Wibblyp
Rising Star
Posts: 84
Thanks: 14
Registered: ‎15-05-2018

Re: Can't call out

4 months last year but plusnet were very good and covered my landline calls. No help if you’ve not a landline though.

MisterW
Superuser
Superuser
Posts: 9,555
Thanks: 2,454
Fixes: 183
Registered: ‎30-07-2007

Re: Can't call out

Seems to be ok again here

Wibblyp
Rising Star
Posts: 84
Thanks: 14
Registered: ‎15-05-2018

Re: Can't call out

Just came back on. Hopefully all good.

Colin1234
Grafter
Posts: 26
Thanks: 2
Registered: ‎11-04-2008

Re: Can't call out

Resolved here now. Was a long outage.

Annie
Rising Star
Posts: 308
Thanks: 9
Fixes: 1
Registered: ‎25-09-2007

Re: Can't call out

Yes, working for me now too.

Annie
rob14
Newbie
Posts: 6
Registered: ‎30-11-2018

Re: Can't call out

I still have no service this evening. Just a big 'x' next to my signal strength icon. Incredibly frustrating. I've restarted multiple times. Hopeless. Will need to switch networks because of this, sadly.
ablearcher
Dabbler
Posts: 10
Registered: ‎26-04-2020

Re: Can't call out

Unfortunately have a static phone line but couldn't find my old telephone. Good news was that it seemed to be ok yesterday. At work today if was fine however when I got home (different cell area) voice service was unstable, sometimes it would work sometimes it wouldn't, neighbour was having similar issues.