cancel
Showing results for 
Search instead for 
Did you mean: 

Service Issues - 20/04/21 - Can't call out

Annie
Rising Star
Posts: 308
Thanks: 9
Fixes: 1
Registered: ‎25-09-2007

Service Issues - 20/04/21 - Can't call out

I got my new SIM today and it's been working. I rang 555 at midday and asked to port my old number. They told me it would take place tomorrow some time which is fine.

However, since about 3pm I am not able to make a call although I can still text and use data. I dial the number, then there's a few seconds gap and then a donk noise. Is this to do with the number porting early perhaps or have I got another problem?

 

 

Moderators Note: Topic title changed to reflect MSO

Annie
24 REPLIES 24
dvorak
Moderator
Moderator
Posts: 25,247
Thanks: 4,634
Fixes: 1,175
Registered: ‎11-01-2008

Re: Can't call out

We have 3 phones and none can call out, not just you Sad
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
merrymairi
Newbie
Posts: 4
Thanks: 2
Registered: 3 weeks ago

Re: Can't call out

Hi Annie. I am also having the same problem. Have been with plusnet for several months now and not had this problem before. Its not to do with the portering.x

 

Annie
Rising Star
Posts: 308
Thanks: 9
Fixes: 1
Registered: ‎25-09-2007

Re: Can't call out

Thanks for the replies @dvorak and @merrymairi . Glad it's not the porting but not a great first day on Plusnet Mobile. I hope it's not going to interfere with the porting if the problems persists tomorrow.

Annie
xer0w
Dabbler
Posts: 19
Thanks: 2
Fixes: 1
Registered: ‎08-01-2017

Re: Can't call out

Another one here, can't call out or receive calls actually.

Tested with another phone that's on EE, so their network seems to be ok.

 

On hold with customer service now..

merrymairi
Newbie
Posts: 4
Thanks: 2
Registered: 3 weeks ago

Re: Can't call out

Am on phone to them now .In a queue. I also can't receive calls. Waiting an urgent call and they only have mobile number.

Bottomley90
Newbie
Posts: 1
Registered: 3 weeks ago

Calls and texts not working in or out.

Hi is Plusnet having some issues, I can't call out, text out, and even ringing it it just beeps, it started today, but the 4g works fine as used it to make a call on Facebook. Any ideas what could be wrong?

Thanks.
Nonrev
Newbie
Posts: 1
Thanks: 1
Registered: 3 weeks ago

Re: Can't call out

have two plusnet phones for self and daughter, can't make calls on either of them. how can I call them, don't have a landline. Pretty angry as no info and obviously a problem for several users!

sep9001
Grafter
Posts: 29
Thanks: 2
Registered: ‎13-11-2017

Cannot make or receive calls

Hi

 

I cannot make or receive calls from my mobile. Data and text works. I have tested the sim in another phone and have the same issue. Any suggestions on what the problem may be?

 

Thank you

xer0w
Dabbler
Posts: 19
Thanks: 2
Fixes: 1
Registered: ‎08-01-2017

Re: Can't call out

Twiiter and downdetector show lots of reportis now:

PlusNet current problems, issues and service status | Downdetector

Why is the Plusnet mobile service status green? Don't tell me it manually updated.

dvorak
Moderator
Moderator
Posts: 25,247
Thanks: 4,634
Fixes: 1,175
Registered: ‎11-01-2008

Re: Can't call out


Moderators Note


Topics merged.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Colin1234
Grafter
Posts: 26
Thanks: 2
Registered: ‎11-04-2008

Re: Can't call out

Plusnet mobile support has confirmed that there are network issues. No calls can be either made or received. SMS and data  are working ok.

merrymairi
Newbie
Posts: 4
Thanks: 2
Registered: 3 weeks ago

Re: Can't call out

As soon as i get any info will post 

Annie
Rising Star
Posts: 308
Thanks: 9
Fixes: 1
Registered: ‎25-09-2007

Re: Can't call out

They have now put it on their service status page: https://plusnet.servicestatus.net/plusnet/status

Annie
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,872
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Cannot make or receive calls

Hey @sep9001

 

Some customers are experiencing problems when trying to make or receive calls on the Plusnet network and we’re working quickly to resolve this. Data and text services are unaffected. We’re very sorry for any inconvenience caused.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team