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Serious account glitch??

Whitemonk
Newbie
Posts: 3
Registered: 07-05-2017

Serious account glitch??

Just logged into My Account to remind myself what my memorable place was. Then flicked to my usage tab, then flicked back.

My memorable place had changed, presumably to someone else's. Other details remained the same

Did this a few more times and it changed back to my one, then to another one!!!!!!

Logged out and back in - my memorable place returned. Have not edited it.

Weird.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Serious account glitch??

Welcome to the community forums @Whitemonk

 

To help us look in to this matter, please could you confirm if this is in relation to a mobile account or a home phone/broadband account.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Whitemonk
Newbie
Posts: 3
Registered: 07-05-2017

Re: Serious account glitch??

Thank you for coming back.

It was the account for my new mobile SIM.

Moderator
Moderator
Posts: 25,672
Thanks: 1,077
Fixes: 46
Registered: 14-04-2007

Re: Serious account glitch??

Moderator's note by Dick (Strat) Moved to Mobile board.

Customer and Forum Moderator.
Product of the Tyrell Corporation
Plusnet Help Team
Plusnet Help Team
Posts: 84
Thanks: 17
Fixes: 3
Registered: 25-11-2016

Re: Serious account glitch??

Hi @Whitemonk, thanks for bringing this to our attention. 

I've had a look into this for you and it seems there was a glitch with site. 

When an account doesn't have a memorable place set up the system will suggest different security questions with potential answers, it looks like this has displayed on your account too despite you having a security question already set up. 

I've raised this off to our technical team so we can get this issue sorted Smiley

If you could let us know what web browser you were using that would be a great help so we can look into this further. 

 Sarah Stewart
 Plusnet Help Team