Sending a Private message to PlusNet with account details

[#1]

I posted a review about my mobile setting up/changing to PlusNet experience (it wasn't good!!) and had a reply from PlusNet:

"please contact us via Facebook, Twitter or our Community Forums, with a brief description of your query and your account details on a private message".

But, I can't send a private message on the Community Forum!

Any ideas?

Just more frustrations trying to deal with PlusNet and not getting anywhere.

[#2]

To send PM's you need to have posted at least once in the forum, now you've done that you should be good to go.

[#3]

Hi @AndyB4 

I've just responded to your Facebook post.

Thanks

Dave

Moderator's note by Dick (Strat) Tag fixed.

[#4]

Thanks, however...

7 weeks on, and despite private messages, phone calls, promises that I would receive payments, I'm still waiting....

I'm tired of being fobbed off!

[#5]

Thanks for getting back to us @AndyB4

I think there may be some confusion here, I've messaged you over Facebook regarding this.