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Sending Texts Fails

milos71
Dabbler
Posts: 12
Thanks: 1
Registered: 10-12-2016

Sending Texts Fails

Seem to be having issues sending texts.

 

Have to send them several times to them to send. Usually the text comes back as failed. Eventually after multiple resends the text gets through. However the individuals I text to may receive several messages as more than 1 resend may get to them. Have no confidence in texting with Plusnet at the moment.

 

Called customer services late yesterday and was informed they had had reports of it happening to others. But had no time-scale as to when it is likely to be resolved.

 

Won't know if it is fixed until I send texts and they fail.

 

Would help if there was a specific 'Plusnet on EE service page' but I know this has been forwarded as a suggestion to powers that be in another message thread.

 

In another forum thread a user mentioned numbers ported over in December were affected. I am one of those customers.

 

Second time features I pay for have been interrupted. Back end of December last year had the issue with making/ receiving calls & texts & data. Total failure of service for nearly 2 days.

 

Is it too much to ask that the service is stable and consistent. EE Network has always been rock solid for me in the past when I was with Orange/EE.

 

8 REPLIES
Angelo
Hooked
Posts: 8
Thanks: 1
Registered: 13-04-2017

Re: Sending Texts Fails

Hi,

Having exactly same problem. Texts are crucial in my case, as I'm contacting loads of people via texts on everyday basis (mostly my customers!!!). I rang yesterday only to be told that there were no issues reported (Huh) and rang this morning to be told the same thing!!!

Hope it gets fixed soon, as I've already started looking for another provider, can't afford to experience such issues.

Angelo
Hooked
Posts: 8
Thanks: 1
Registered: 13-04-2017

Re: Sending Texts Fails

Hi,

Having exactly same problem. Texts are crucial in my case, as I'm contacting loads of people via texts on everyday basis (mostly my customers!!!). I rang yesterday only to be told that there were no issues reported (Huh) and rang this morning to be told the same thing!!!

Hope it gets fixed soon, as I've already started looking for another provider, can't afford to experience such issues.

Regards.

jewelie
Hooked
Posts: 7
Registered: 27-06-2016

Re: Sending Texts Fails

Try just sending short (less than 160 character) messages.  So far all short ones are going through for me, but multi-part ones are not.

Angelo
Hooked
Posts: 8
Thanks: 1
Registered: 13-04-2017

Re: Sending Texts Fails

That doesn't work neither. Even single short texts are not being sent (1-2 out of 10 are sent)

milos71
Dabbler
Posts: 12
Thanks: 1
Registered: 10-12-2016

Re: Sending Texts Fails

Plusnet have added a status page to this issue:

 

https://goo.gl/egz4eU

jewelie
Hooked
Posts: 7
Registered: 27-06-2016

Re: Sending Texts Fails

Angelo
Hooked
Posts: 8
Thanks: 1
Registered: 13-04-2017

Re: Sending Texts Fails

Yes they are aware. But I've been told twice when rang CS that there are no known issues Huh

Moderator
Moderator
Posts: 17,211
Thanks: 888
Fixes: 101
Registered: 11-01-2008

Re: Sending Texts Fails