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Security for use of Chat or Telephone Support - mainly chat

Community Veteran
Posts: 38,208
Thanks: 898
Fixes: 54
Registered: 15-06-2007

Security for use of Chat or Telephone Support - mainly chat

So I just needed to change the Smart Cap via chat - let us run through it

Input mobile number

Input full name and address

No problem so far

BUT

The next bit is unacceptable

Provide two (specified) characters from the Security Question

Given that the security question answer is always going to be a relatively straightforward text string is this really a sensible check - why not two characters from the password which must be more secure

 

4 REPLIES
Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Security for use of Chat or Telephone Support - mainly chat

For that to work the PN staff would have to be able to access your password which is much more suspect.

 

Unacceptable? Really?

Community Veteran
Posts: 38,208
Thanks: 898
Fixes: 54
Registered: 15-06-2007

Re: Security for use of Chat or Telephone Support - mainly chat

no they don't - they only need to see the characters they are requesting which is, or should be case, with the security question

Community Veteran
Posts: 2,826
Thanks: 153
Fixes: 2
Registered: 05-04-2007

Re: Security for use of Chat or Telephone Support - mainly chat

I don't even know what mine is!

You can look at it both ways in terms of security. Chances are you have used that question on other sites, so it could be used there, if it were dodgy request (sure yours wasn't).

Same with passwords, how many people use a unique password for every single website which requires a login?

Community Veteran
Posts: 38,208
Thanks: 898
Fixes: 54
Registered: 15-06-2007

Re: Security for use of Chat or Telephone Support - mainly chat

given the password restrictions it has more of a chance of being unique