Security for use of Chat or Telephone Support - mainly chat
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Security for use of Chat or Telephone Support - mainly chat
08-07-2017 11:42 AM
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So I just needed to change the Smart Cap via chat - let us run through it
Input mobile number
Input full name and address
No problem so far
BUT
The next bit is unacceptable
Provide two (specified) characters from the Security Question
Given that the security question answer is always going to be a relatively straightforward text string is this really a sensible check - why not two characters from the password which must be more secure
Re: Security for use of Chat or Telephone Support - mainly chat
08-07-2017 12:19 PM
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For that to work the PN staff would have to be able to access your password which is much more suspect.
Unacceptable? Really?
Re: Security for use of Chat or Telephone Support - mainly chat
08-07-2017 12:32 PM - edited 08-07-2017 12:33 PM
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no they don't - they only need to see the characters they are requesting which is, or should be case, with the security question
Re: Security for use of Chat or Telephone Support - mainly chat
08-07-2017 12:44 PM
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I don't even know what mine is!
You can look at it both ways in terms of security. Chances are you have used that question on other sites, so it could be used there, if it were dodgy request (sure yours wasn't).
Same with passwords, how many people use a unique password for every single website which requires a login?
Re: Security for use of Chat or Telephone Support - mainly chat
08-07-2017 12:49 PM
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given the password restrictions it has more of a chance of being unique
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- Re: Security for use of Chat or Telephone Support ...