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Samsung s8 has not voicemail notification

20882016
Hooked
Posts: 5
Registered: 10-10-2017

Samsung s8 has not voicemail notification

I am able to check my voicemail by dialing '555' but do not get any voicemail notifications or icons on my Samsung s8 phone. 

 

I have set my settings to beep once and vibrate but still does not work. (Please see attached screenshot)

 

I think there must be something wrong with the Plusnet server not sending notifications to the phone that the voicemail has been received?

 

 

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 30
Thanks: 4
Fixes: 1
Registered: 27-09-2017

Re: Samsung s8 has not voicemail notification

Hi @20882016!

 

Thanks for getting in touch with us Smiley

Please read the comment below from another thread:

 

https://community.plus.net/t5/Mobile/Voicemail-Notifications/td-p/1481736 

 

As Plusnet mobile is an MVNO, we do have a basic voicemail service which may not always have the same functionality as the big 3 networks. We tend to find that the voicemail notifications do vary from handset to handset, some handsets do allow you to manually enable the notifications, but this is not something we can do via the network.

This would explain why you are getting the odd notification when you restart your device, but not when the voicemail is originally left.

 

If you'd like us to look at performing some troubleshooting, please don't hesitate to send me a private message Smiley

 

Thanks

-Oli

 Oli Gaffney
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 12,800
Thanks: 634
Fixes: 62
Registered: 04-04-2007

Re: Samsung s8 has not voicemail notification

Whether or not you see an icon is dependent on the carrier supporting 'visual voicemail' (which I don't believe we do, although I could be wrong).

e.g. I have a Voda SIM and despite my settings being aligned with yours (I'm using a Google Pixel), I don't see a notification icon either. Instead I receive an SMS that comes from 'Voicemail', telling me to call my Voicemail number.

I believe O2 and EE support visual voicemail for certain handsets, not sure about other operators.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

20882016
Hooked
Posts: 5
Registered: 10-10-2017

Re: Samsung s8 has not voicemail notification

Thanks @bobpul but just want to be clear. It is not 'visual' voicemail I am after. 

I am only concerned with 'basic' voicemail notification.

 

This is just a simple icon on top of the phone. It has been supported back from the old black & white nokia phones. Plusnet do have icon support as It used to work on my S7 Edge. 

HashBrown5
Hooked
Posts: 6
Registered: 31-01-2017

Re: Samsung s8 has not voicemail notification

I also have a Samsung Galaxy S8+ with exactly the same issue. Had a few calls with customer services but still not found a solution. They keep telling me it's an issue with my device settings.
20882016
Hooked
Posts: 5
Registered: 10-10-2017

Re: Samsung s8 has not voicemail notification

@HashBrown5 I am switching over to virgin mobile to see if it fixes it..i think it may be a carrier issue as my friend s8 works with his network
20882016
Hooked
Posts: 5
Registered: 10-10-2017

Re: Samsung s8 has not voicemail notification

@OliGaffney @HashBrown5 I can now confirm now the problem is with the plusnet voicemail servers. I have just switched to Virgin Mobile and now get voicemail notifications on my Samsung S8. Not settings changed, just different sim card!

Also the Plusnet simcard sends voicemail notifications in the s7 phone. Just not compatible with s8 phone.

 

Perhaps the Plusnet servers have not been updated to send notifications to s8 in the correct format?

HashBrown5
Hooked
Posts: 6
Registered: 31-01-2017

Re: Samsung s8 has not voicemail notification

*SOLUTION*

I made another call to customer services, this time they suggested I try a brand new sim card. And it worked. I now have voicemail notifications back working on my Samsung Galaxy S8+

This may only be a temporary solution, let's see how long it lasts.  I must stress that I've tried so many different settings on the phone, clearing cache, installing apps and messing with 3G/LTE settings. Nothing worked. 

Swapping out the sim card for a brand new one, sent by Plusnet worked instantly. Note I haven't changed contracts or phone numbers, just activated a new sim card.

Does this mean it's 100% a fault with Plusnet and not the phone? Still not sure... maybe the phone broke the sim card?
Anyway - I'd be very interested to know if anyone else has any success with this method.