Samsung s8 has not voicemail notification
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Re: Samsung s8 has not voicemail notification
04-02-2018 11:50 PM
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A software update for my handset became available this afternoon. Modest in size ( less that 30 Mb). I checked vm notification, which was working, then immediately installed the update. I then immediately rechecked vm notification and it no longer works. Exactly the same behaviour as before. I also confirm that my handset still handled vm notifications on another sim.
I'm left wondering if this would have happened if i had taken the sim out while the update installed.
Re: Samsung s8 has not voicemail notification
05-02-2018 8:59 AM
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Re: Samsung s8 has not voicemail notification
05-02-2018 2:14 PM
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Is it possible for you to review the recent posts on this thread? It seems to me that the problems encountered are specific and from the information on the forum it should be straightforward for your technical team to reproduce the problem. Some meaningful technical comment would be appreciated and it must surely be in plusnet's interests to sort the problem or advise a work-around.
Re: Samsung s8 has not voicemail notification
05-02-2018 3:28 PM - edited 05-02-2018 3:28 PM
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Hi all,
If you could please send a Private Message to any of the staff listed below with the following information:
- Handset make and model
- Mobile number
- Has the Voicemail notification service ever worked? If so, were any changes/updates made to the handset which could be causing the issue?
We can then send this off to be looked into by our Operations Team and receive some clarification on this.
@RebekaPreston @SarahStewart @LivRobinson @MichaelWilliams @CharlieRobinson @OliGaffney
- Rebeka
Re: Samsung s8 has not voicemail notification
05-02-2018 3:59 PM
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Re: Samsung s8 has not voicemail notification
05-02-2018 4:50 PM
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I thought I'd do a spot of debugging - my dual SIM Samsung J7 Prime runs Android 7.0. SIM1 is on PlusNet and SIM2 is on GiffGaff. When a voicemail is left at GiffGaff, a notification icon appears in the phone's status bar. When a voicemail is left at PlusNet, no such notification icon appears. So in this respect GiffGaff works, PlusNet doesn't. If I turn my phone off, then turn it on again, and there is voicemail waiting at PlusNet, then the notification icon does appear. The only time I have ever seen a voicemail notification icon has been if I restart the phone when there is voicemail at PlusNet.
In case it may be relevant, I transferred my existing mobile number to the PlusNet SIM, so the phone number it's associated with is not the original number of the SIM.
I used the Android adb tool to log the phone's radio buffer while I left a voicemail at GiffGaff, then did the same while I left a voicemail at PlusNet. It seems that in both cases an SMS message indicating a change in voicemail status was received from the network, but in the case of PlusNet, the following extra line was logged :
02-05 16:00:23.957 3184 3340 D RILJ : [2895]< SIM_IO IccIoResponse xx xx [SUB0]
Here's what was in the radio log when a voicemail was left at GiffGaff :
02-05 15:23:18.329 3184 3343 D RILJ : [UNSL]< UNSOL_RESPONSE_NEW_SMS [SUB1] 02-05 15:23:18.332 3184 3343 W SmsMessage: MWI in DCS for Vmail. DCS = 200 Dont store = true vmail count = -1 02-05 15:23:18.332 3184 3377 D GsmInboundSmsHandler: IdleState.processMessage:1 02-05 15:23:18.332 3184 3377 D GsmInboundSmsHandler: Idle state processing message type 1 02-05 15:23:18.335 3184 3377 D GsmInboundSmsHandler: acquired wakelock, leaving Idle state 02-05 15:23:18.335 3184 3377 D GsmInboundSmsHandler: entering Delivering state 02-05 15:23:18.335 3184 3377 D GsmInboundSmsHandler: DeliveringState.processMessage:1 02-05 15:23:18.336 3184 3377 D InboundSmsHandler: getCDMASmsReassembly = false 02-05 15:23:18.336 3184 3377 D Phone : setVoiceMessageCount: Storing Voice Mail Count = -1 for mVmCountKey = vm_count_key2 in preferences. 02-05 15:23:18.337 3184 3377 D Phone : [voicemail] notifyMessageWaitingIndicator in phonebase mIsVoiceCapable = true 02-05 15:23:18.338 3184 3377 D GsmInboundSmsHandler: [voicemail]updateMessageWaitingIndicator: updating SIM Records 02-05 15:23:18.338 3184 3377 D GsmInboundSmsHandler: [voicemail]Received voice mail indicator set SMS shouldStore=false 02-05 15:23:18.344 3184 3377 D RILJ : [2447]> SMS_ACKNOWLEDGE true 0 [SUB1] 02-05 15:23:18.345 3184 3377 D GsmInboundSmsHandler: DeliveringState.processMessage:4 02-05 15:23:18.346 3184 3377 D GsmInboundSmsHandler: leaving Delivering state 02-05 15:23:18.346 3184 3377 D GsmInboundSmsHandler: entering Idle state 02-05 15:23:18.349 2522 2784 E RILD2 : ProcessSingleIpcMessageReceived() - There is no IpcHistoryRecord 02-05 15:23:18.350 3184 3343 D RILJ : [2447]< SMS_ACKNOWLEDGE [SUB1] 02-05 15:23:18.379 3184 3184 D SubscriptionController: [getActiveSubInfoList]+ 02-05 15:23:18.381 3184 3184 D SubscriptionController: [getActiveSubscriptionInfo]+ subId=2 subInfo= XXX 02-05 15:23:18.382 3184 3184 D SIMRecords1: [SIMRecords] isAvailableMBDN: false isCphsMailboxEnabled(): false 02-05 15:23:18.382 3184 3184 D GsmCdmaPhone2: getVoiceMailNumber: 443 02-05 15:23:18.382 3184 3184 D Phone : [voicemail] getVoiceMessageCount: mVmCount= -1 02-05 15:23:19.067 3184 3536 D TelephonyManager: getLteOnCdmaMode=0 curVal=0 product_type='' lteOnCdmaProductType='' 02-05 15:23:19.073 3184 3430 D TelephonyManager: getLteOnCdmaMode=0 curVal=0 product_type='' lteOnCdmaProductType='' 02-05 15:23:19.944 3184 3196 D TelephonyManager: getLteOnCdmaMode=0 curVal=0 product_type='' lteOnCdmaProductType='' 02-05 15:23:19.949 3184 3539 D TelephonyManager: getLteOnCdmaMode=0 curVal=0 product_type='' lteOnCdmaProductType='' 02-05 15:23:21.347 3184 3377 D GsmInboundSmsHandler: IdleState.processMessage:5 02-05 15:23:21.347 3184 3377 D GsmInboundSmsHandler: Idle state processing message type 5 02-05 15:23:21.348 3184 3377 D GsmInboundSmsHandler: mWakeLock released 02-05 15:23:21.804 3184 3340 D RILJ : [UNSL]< UNSOL_RESPONSE_VOICE_NETWORK_STATE_CHANGED [SUB0]
and here's what was in the radio log when a voicemail was left at PlusNet :
02-05 16:00:23.931 3184 3340 D RILJ : [UNSL]< UNSOL_RESPONSE_NEW_SMS [SUB0]
02-05 16:00:23.933 3184 3340 W SmsMessage: MWI in DCS for Vmail. DCS = 200 Dont store = true vmail count = -1
02-05 16:00:23.934 3184 3352 D GsmInboundSmsHandler: IdleState.processMessage:1
02-05 16:00:23.934 3184 3352 D GsmInboundSmsHandler: Idle state processing message type 1
02-05 16:00:23.936 3184 3352 D GsmInboundSmsHandler: acquired wakelock, leaving Idle state
02-05 16:00:23.936 3184 3352 D GsmInboundSmsHandler: entering Delivering state
02-05 16:00:23.937 3184 3352 D GsmInboundSmsHandler: DeliveringState.processMessage:1
02-05 16:00:23.938 3184 3352 D InboundSmsHandler: getCDMASmsReassembly = false
02-05 16:00:23.938 3184 3352 D Phone : setVoiceMessageCount: Storing Voice Mail Count = -1 for mVmCountKey = vm_count_key1 in preferences.
02-05 16:00:23.938 3184 3352 D Phone : [voicemail] notifyMessageWaitingIndicator in phonebase mIsVoiceCapable = true
02-05 16:00:23.940 3184 3352 D GsmInboundSmsHandler: [voicemail]updateMessageWaitingIndicator: updating SIM Records
02-05 16:00:23.940 3184 3352 D RILJ : [2895]> iccIO: SIM_IO 0xdc 0x6fca path: 3F007FFF,1,4,6 aid: xxx [SUB0]
02-05 16:00:23.942 3184 3352 D GsmInboundSmsHandler: [voicemail]Received voice mail indicator set SMS shouldStore=false
02-05 16:00:23.948 3184 3352 D RILJ : [2896]> SMS_ACKNOWLEDGE true 0 [SUB0]
02-05 16:00:23.949 3184 3352 D GsmInboundSmsHandler: DeliveringState.processMessage:4
02-05 16:00:23.949 3184 3352 D GsmInboundSmsHandler: leaving Delivering state
02-05 16:00:23.949 3184 3352 D GsmInboundSmsHandler: entering Idle state
02-05 16:00:23.952 2481 2772 E RILD : ProcessSingleIpcMessageReceived() - There is no IpcHistoryRecord
02-05 16:00:23.953 3184 3340 D RILJ : [2896]< SMS_ACKNOWLEDGE [SUB0]
02-05 16:00:23.957 3184 3340 D RILJ : [2895]< SIM_IO IccIoResponse xx xx [SUB0]
02-05 16:00:24.041 3184 3539 D SubscriptionController: [getActiveSubInfoList]+
02-05 16:00:24.041 3184 3539 D SubscriptionController: [getActiveSubscriptionInfoForSimSlotIndex]+ slotIdx= XXX subId= XXX
02-05 16:00:24.047 3184 3196 D SubscriptionController: [getActiveSubInfoList]+
02-05 16:00:24.048 3184 3196 D SubscriptionController: [getActiveSubscriptionInfoForSimSlotIndex]+ slotIdx= XXX subId= XXX
02-05 16:00:24.057 3184 3430 D SubscriptionController: [getPhoneId] asked for default subId=1
02-05 16:00:24.115 3184 3539 D SubscriptionController: [getActiveSubInfoList]+
02-05 16:00:24.116 3184 3539 D SubscriptionController: [getActiveSubscriptionInfoForSimSlotIndex]+ slotIdx= XXX subId= XXX
02-05 16:00:24.121 3184 3196 D SubscriptionController: [getActiveSubInfoList]+
02-05 16:00:24.122 3184 3196 D SubscriptionController: [getActiveSubscriptionInfoForSimSlotIndex]+ slotIdx= XXX subId= XXX
02-05 16:00:24.280 3184 3196 D SIMRecords1: [SIMRecords] isAvailableMBDN: false isCphsMailboxEnabled(): false
02-05 16:00:24.280 3184 3196 D GsmCdmaPhone2: getVoiceMailNumber: 443
02-05 16:00:24.291 3184 3539 D SIMRecords0: [SIMRecords] isAvailableMBDN: true isCphsMailboxEnabled(): false
02-05 16:00:24.291 3184 3539 D GsmCdmaPhone: getVoiceMailNumber: 555
Re: Samsung s8 has not voicemail notification
05-02-2018 4:59 PM
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Re: Samsung s8 has not voicemail notification
06-02-2018 3:57 PM
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By way of additional info.. my PN number is a port. (It's a Vodafone number).
I've ordered a new SIM. I will monitor how it gets on, but if there is another software update i will replace the PN sim with my giffgaff sim prior to installing the update.
Re: Samsung s8 has not voicemail notification
07-02-2018 12:31 PM
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Then tested vm notification again. Still no joy with immediate vm notification. Only get vm notification on handset reboot but the notification on reboot seems more reliable as even that sometimes didn't happen on the previous SIM. So still not properly fixed but changing SIM has made some difference.
07-02-2018 12:39 PM
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Guys, EVERYONE!
It has already been confirmed on page 1 and by Plusnet themselves. They do not support VM notifications for s8.
Save yourselves the pain and headache. Plusnet do not support it and only options you have is
1. Wait till they do
2. Buy a handset
3. Move to another provider (like i did)
Don't waste time debugging, or fixing or finding alternatives
Re: Samsung s8 has not voicemail notification
07-02-2018 12:58 PM
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Please DO NOT CLOSE this thread.
Re: Samsung s8 has not voicemail notification
07-02-2018 1:03 PM
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Re: Samsung s8 has not voicemail notification
07-02-2018 1:12 PM
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Hi all,
We have advised previously that we don't support Voicemail notifications as we're an MVNO (Mobile Virtual Network Operator) and not an MNO (Mobile Network Operator), which means we don't have access to all of the premium services that other big networks provide.
Having said that, I have queried this and been advised to gather examples to send across to our Operations Team to look into it, as some notifications are intermittent and this shouldn't be the case.
This is a service we don't support and have no plans to implement in the near future however, our Operations Team should be able to investigate and provide us with further clarification as to why this is occurring.
Once I have received an update, I'll be sure to update the thread.
- Rebeka
Re: Samsung s8 has not voicemail notification
07-02-2018 1:31 PM
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I think one of the confusing things here's is the phrase "we don't support". In this context, it can have two distinct meanings:
1. The platform you operate does not have VM notifications as a feature. The platform "doesn't support" them. The problem with this is that it clearly does work for some people.
2. The platform might work properly with VM notifications, it it might not. If it doesn't, you don't offer customer support on the feature because it's not in your gift to change the platform's behaviour, and if it works then lucky you.
The thread here suggests it's option 2. If you get VM notifications then great, if not then you basically wash your hands of it.
Which is basically poor. You're making the deficiencies in your service our problem, when it shouldn't be. As several have said, VM is a "hygiene factor" for a mobile telephony service - it's simply expected to be part of the basic package.
Rather than just take this to ops people, I think you should be raising this issue at a higher level in the PN business. Do you have a Product Manager for your mobile offering?
Re: Samsung s8 has not voicemail notification
07-02-2018 1:36 PM
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RebekaPreston
Can you point me at the document that we should have seen before we signed up to PlusNet Mobile that says that voicemail notifications will not be supported ?
I can't see how a voicemail service is any use without voicemail notifications - you can hardly keep on checking voicemail just in case a voicemail has been left, so presumably that document told us that users of PlusNet Mobile will get severely limited voicemail facilities.
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