Samsung s8 has not voicemail notification
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Re: Samsung s8 has not voicemail notification
26-01-2018 2:26 PM
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My guess is that this is mainly a function of the PN Voicemail server. We can see that most handsets do get a notification - it's the timing of the notification that is the issue I suspect (which may look like no notification if the handset hasn't been rebooted for some time I guess). Perhaps something to do with a forced polling of the voicemail server when you reboot. I'd guess that the underlying cause is the PN voicemail server not reliably sending out the trigger signals and only doing it once specifically polled by the handset on reboot. Just a guess but it would fit the profile of the problem. As even basic (non smart phone) handsets can handle voicemail notifications correctly (and have been doing so for many years) I can't believe that newer handsets have somehow implemented a worse version of a very basic bit of core (!) functionality. Especially premium handsets like an S8. Even my J5 should be able to do it (and can - it's just the timing).
My guess (again) is that this issue requires some funding approval to resolve on the PN voicemail server and that isn't being authorised by PN management.
As these are just my guesses it would be great to hear from PN Tech Support (i.e. IT chaps who actually admin the Voicemail server) - or non PN staff who do that job for another provider - as this issue doesn't seem to be getting anywhere.
Re: Samsung s8 has not voicemail notification
26-01-2018 2:32 PM
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Virgin Mobile has some very competitive deals, you should check them out.
Re: Samsung s8 has not voicemail notification
26-01-2018 2:40 PM - edited 26-01-2018 3:19 PM
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It's all a bit odd.
If you call PN voicemail, the menu offers '3' for 'voicemail options'
If you take that option, and then press '0' for 'more information', the voice tells you that in this menu you can set up how you're notified about new voicemail - by text, by email, or by a phone call. But there is NO option in the 'voicemail settings' menu to permit that configuration - only options related to access codes.
It's all a bit suboptimal really.
Re: Samsung s8 has not voicemail notification
27-01-2018 11:12 PM
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Re: Samsung s8 has not voicemail notification
28-01-2018 1:24 PM
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Re: Samsung s8 has not voicemail notification
29-01-2018 6:17 PM
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Hi SAABDude,
Thanks for getting in touch with us, it's much appreciated.
I completely understand the frustration caused by not receiving a Voicemail notification however, as advised previously, the Voicemail notification function is a feature that we don't support.
As an MVNO (Mobile Virtual Network Operator) and not an MNO (Mobile Network Operator), we don't provide certain features such as Voicemail notifications that other big branded networks support.
It has been found that some handsets receive notifications and other don't, or handsets can receive notifications intermittently. If this happens, we do advise that this in relation to the handset settings specifically.
- Rebeka
Re: Samsung s8 has not voicemail notification
29-01-2018 6:47 PM
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Thanks for the standard Plusnet reply but it doesn't really make a lot of sense (never has).
1. The Plusnet voicemail help itself mentions options to set up text, email or call options for notification. These options don't actually exist when you access the menu in the Plusnet voicemail server. Is the help system wrong (plusnet) or the options menu broken (plusnet again)? This is secondary to the basic handset notification of course.
2. There aren't many options on the handset re the basic handset notification. My Samsung J5 let's me change the voicemail number and the notification sound (thus also on / off).
3. The notifications do work - the timing is the issue. Which suggests it is NOT a handset problem as such or it wouldn't work at all. The thing that generates the trigger for the basic notification is the Plusnet voicemail server, not the handset. The handset itself cannot know if a message has been left or not.
4. The basic handset voicemail notification is a core phone function and has worked fine on even very basic handsets for years. So Plusnet are saying that this core handset function no longer works properly on handsets from major manufacturers, including their premium models, when it has worked fine on £10 Nokia handsets? Really?
As you can see, the above leaves questions 're the standard Plusnet response to this issue.
Re: Samsung s8 has not voicemail notification
29-01-2018 7:22 PM
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I completely understand your frustration with this SAABDude however, it is a basic Voicemail system that we use and although it may offer further options to activate notifications, it's simply a function we don't support; as an MVNO, we don't have access to certain features that other premium networks do.
At present, we don't have any plans to alter the Voicemail service in any way, if this were subject to change, we'll be sure to let everyone know.
We appreciate all feedback that is put forward to us, and I can assure you that it will be fed back to the relevant department.
- Rebeka
Re: Samsung s8 has not voicemail notification
29-01-2018 7:50 PM
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Could you point me to the bit of contract wording or marketing blurb that points out these voicemail limitations by the way? Not sure it is very clear before anyone signs up (I may have missed it if course so happy to stand corrected if this is the case). Perhaps something along the lines of "if you get left a voicemail, we probably won't notify you it has been left so you'll have to check regularly to see if anything has" (sorry couldn't resist the dig).
Thanks for your help Rebeka, I realise it's not your fault and that you have to present the "official line" but it does seem a tad poor in this day and age so, yes if you could feed that "to the appropriate department" / senior manager that woukd be great. Cheers.
Re: Samsung s8 has not voicemail notification
29-01-2018 11:21 PM
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What is interesting is that my A3 used to work on plusnet, so something has changed. It seems that plusnet is not meeting the correct spec for vm notification, but is getting away with it on some handsets and/or handsets with earlier versions of their operating system.
As this is a problem with both samsung handsets and iphones i would have thought it a matter of urgency that plusnet gets to the bottom of the problem.
Re: Samsung s8 has not voicemail notification
29-01-2018 11:45 PM
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Re: Samsung s8 has not voicemail notification
30-01-2018 12:48 AM
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Re: Samsung s8 has not voicemail notification
30-01-2018 1:07 PM
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I agree. I expect plusnet get much of their business from people switching to them when out of contract, so 2 year old handsets, which are likely running android v6 rather than v7. I can't understand why they seem reluctant to get to grips with this, as, if our assumptions are correct, these problems will only increase with time.
Re: Samsung s8 has not voicemail notification
03-02-2018 10:18 AM
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Re: Samsung s8 has not voicemail notification
03-02-2018 11:29 AM
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