Hi samo,
Thanks for getting in touch with us!
We're not aware of any issues that could be causing this however, you can always re-boot your handset to see if this helps:
- Turn the handset off
- Take the SIM card out
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset back on again
It's important to remove the SIM from the handset entirely, so that it can disconnect and establish a new connection to the network upon re-boot.
You can also pop over to https://myaccount.ee.co.uk/networkchecker/checkservice, input your postcode and check for any issues/maintenance works in your area that could be affecting this.
- Rebeka
