cancel
Showing results for 
Search instead for 
Did you mean: 

SMS to failing to send

samo
Dabbler
Posts: 11
Registered: 16-11-2012

SMS to failing to send

Hi 

Over the last couple of days every sms I've tried to send has failed first time but it sends sucessfully when I retry.

Anyone else seen this issue?

Regards

Samo

 

1 REPLY
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 875
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: SMS to failing to send

Hi samo,

Thanks for getting in touch with us!

We're not aware of any issues that could be causing this however, you can always re-boot your handset to see if this helps:

  • Turn the handset off
  • Take the SIM card out
  • Leave it for a couple of minutes
  • Replace the SIM card
  • Turn the handset back on again

It's important to remove the SIM from the handset entirely, so that it can disconnect and establish a new connection to the network upon re-boot. 

You can also pop over to https://myaccount.ee.co.uk/networkchecker/checkservice, input your postcode and check for any issues/maintenance works in your area that could be affecting this. 

- Rebeka 

 

 Rebeka Preston
 Plusnet Help Team