cancel
Showing results for 
Search instead for 
Did you mean: 

SMS short codes

grahamn
Rising Star
Posts: 201
Thanks: 14
Fixes: 2
Registered: ‎12-09-2010

SMS short codes

Can anyone advise whether short codes don't work on Plusnet mobile - I'm think of the opt out type numbers that banks and others use to stop unwanted SMS alerts. e.g. 63332. Tried to "STOP" SMS from a legit financial organisation today and all it comes back with is message send failure. No comms problems with the phone etc, just replying to a number similar to the one quoted that is genuine. 

 

Thanks.

7 REPLIES 7
Moderator
Moderator
Posts: 21,195
Thanks: 3,080
Fixes: 628
Registered: ‎11-01-2008

Re: SMS short codes

you can receive but not send to SMS short codes, with the exception of the new text to leave short codes.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
grahamn
Rising Star
Posts: 201
Thanks: 14
Fixes: 2
Registered: ‎12-09-2010

Re: SMS short codes

Thanks for confirming that.

 

So out of interest, how do Plusnet mobile expect us to stop unwanted SMS when the short code is what the originators of such potentially unwanted communications provide as the means to stop them?

caravanj
Aspiring Pro
Posts: 267
Thanks: 50
Fixes: 3
Registered: ‎31-07-2014

Re: SMS short codes

We left Plusnet mainly because of no indoor signal at home, but even if we'd had a full signal we would have been forced to leave Plusnet because we couldn't reply to short texts from our bank & credit card companies or from the NHS.

 

Plusnet Help Team
Plusnet Help Team
Posts: 638
Thanks: 112
Fixes: 34
Registered: ‎06-08-2018

Re: SMS short codes

Hello @grahamn if you know the originator of the SMS message, it is worth a try to check by them if there is anyway to block unwanted messages.

 

Your phone may have an option to block the number, this can stop the messages appearing on your phone. If you can provide me with your device name and model, I can have a look into this for you and check if your phone does have this feature Smiley

 

Kind regards.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
grahamn
Rising Star
Posts: 201
Thanks: 14
Fixes: 2
Registered: ‎12-09-2010

Re: SMS short codes

Unfortunately it's not that simple as I need to be able to receive from them for important messages I may need (this a financial institution txting). I have spend an hr yesterday trying to get them to opt me out of these advisory messages but they don't understand the concept of a mobile operator (even a virtual one) not supporting short sms codes! So neither party is actually helping the situation.....it will probably come down to which is easier/less costly to leave. Customer service really is lacking these days and that's why I don't intend to press the issue and simply walk.

caravanj
Aspiring Pro
Posts: 267
Thanks: 50
Fixes: 3
Registered: ‎31-07-2014

Re: SMS short codes

@grahamn Hi Graham, we had to walk away too.

Although we also had a poor signal at home, the deciding factor was the lack of a short-code text facility.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

Plusnet Help Team
Plusnet Help Team
Posts: 675
Thanks: 89
Fixes: 35
Registered: ‎23-01-2018

Re: SMS short codes

We're really sorry that we are unable to come to a resolution for yourself @grahamn

 

If there's anything else we may assist you with, please feel free to get back in touch. 

 

Kind Regards

 

Ollie 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team