SMS from John Lewis finance
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09-09-2021 12:15 PM
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I'm not able to receive SMS One Time Passwords to access my accounts with John Lewis Finance. Other OTPs work fine. John Lewis said they were looking into it as they are aware of a problem "with Plusnet" and I don't see anybody else on here with this problem? Is Plusnet also aware of this problem?
Fixed! Go to the fix.
Re: SMS from John Lewis finance
09-09-2021 12:43 PM
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Sorry but Plusnet do not support the short codes for messages.
To use that system you will need to migrate to a provider that does
The issue is well documented on the forum.
Re: SMS from John Lewis finance
09-09-2021 12:46 PM
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As far as I'm aware, you can receive SMS from short code numbers, but you can not send them. The OP is saying they aren't receiving them, if I've understood correctly.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: SMS from John Lewis finance
09-09-2021 12:50 PM
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pjmarsh's assumption is correct. Most banks etc send SMS OTP's nowadays and I have no problem with these except with John Lewis Finance. The OTP is sent when requested on their website but is never received.
Re: SMS from John Lewis finance
13-09-2021 9:56 PM
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Out of interest, can you try finding out from John Lewis some more information on what the issue is?
14-09-2021 8:22 AM - edited 14-09-2021 8:23 AM
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Whatever the problem was, it is now sorted. I logged in to John Lewis finance yesterday and the OTP now works fine so I can't really say where the problem was.........
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