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SIM replacement

Emm1
Newbie
Posts: 2
Registered: ‎09-07-2022

SIM replacement

Hello, I just got a new phone, but my SIM card is too big. I need a nano SIM, is there any wat this could be sent to me or do I need to phone in and try to arrange for a new SIM card?

Thank you

18 REPLIES 18
Baldrick1
Moderator
Moderator
Posts: 11,474
Thanks: 5,100
Fixes: 411
Registered: ‎30-06-2016

Re: SIM replacement

@Emm1  Welcome to the forum.

If you have a relatively new SIM it will be a 3 in 1 type. Take your SIM card out you should find that it is perforated for smaller SIMs and all that you need to do is push the smaller SIM out of the centre.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Emm1
Newbie
Posts: 2
Registered: ‎09-07-2022

Re: SIM replacement

Hello, thanks for the reply, unfortunately it's not the 3 in 1 type, I've had my old phone for a number of years now and the SIM is too big, there's no way in making it fit.
Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: SIM replacement

I'm sure PlusNet can send a replacement.

In the meantime, you can try the old scissors trick and see if that works.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: SIM replacement

Hiya @Emm1, I'm sorry your SIM doesn't fit in the new handset. Could you pop me over a PM with your full name and Mobile number, and I can certainly assist with getting a new one sent for you. 

 

(to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread)
 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
thorpemeister
Newbie
Posts: 4
Thanks: 1
Registered: ‎13-09-2022

Re: SIM replacement

I would also like to order a new SIM. Can I message one of the Help team please?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: SIM replacement

Sure, just message me your mobile number and full name but you might need to post twice more first 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
thorpemeister
Newbie
Posts: 4
Thanks: 1
Registered: ‎13-09-2022

Re: SIM replacement

Thanks. Will do

thorpemeister
Newbie
Posts: 4
Thanks: 1
Registered: ‎13-09-2022

Re: SIM replacement

Hoping another post will unlock PM access

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: SIM replacement

Yep it has done

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
thorpemeister
Newbie
Posts: 4
Thanks: 1
Registered: ‎13-09-2022

Re: SIM replacement

Thanks. I've sent you a PM

Recathi
Hooked
Posts: 5
Registered: ‎13-09-2022

Re: SIM replacement

I have lost my SIM chip, could I also have a replacement for that, please? 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: SIM replacement

Hi @Recathi, can you send me a PM with your mobile number and your full name please? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Recathi
Hooked
Posts: 5
Registered: ‎13-09-2022

Re: SIM replacement

I'm trying, but access to private messages is still blocked for me.

Recathi
Hooked
Posts: 5
Registered: ‎13-09-2022

Re: SIM replacement

It seems I need to post more to unlock