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SIM not working - can't make or receive any calls or texts

Kate1005
Newbie
Posts: 2
Registered: ‎06-09-2023

SIM not working - can't make or receive any calls or texts

My phone has no signal and the SIM isn't working so I can't make or receive any calls or texts. This has been ongoing for almost a week. I've tried to order a new SIM through EE but I can't unlock my EE deals for Plusnet customers because they need to verify my Plusnet account by sending me a text! The SIM isn't working when I put it in my old phone either. I want to keep my existing number as well and I don't know how I do that with a broken SIM card. Please help.

8 REPLIES 8
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: SIM not working - can't make or receive any calls or texts

Sorry to hear that @Kate1005 can you send me over your mobile number via DM and I will check it for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Mustrum
Community Veteran
Posts: 3,612
Thanks: 1,091
Fixes: 77
Registered: ‎13-08-2015

Re: SIM not working - can't make or receive any calls or texts

@willcutforth  this is a first time poster, will they be able to send a DM?

Kate1005
Newbie
Posts: 2
Registered: ‎06-09-2023

Re: SIM not working - can't make or receive any calls or texts

Thank you! I have managed to send a DM

DJM1050
Hooked
Posts: 6
Registered: ‎10-12-2023

Re: SIM not working - can't make or receive any calls or texts

I am having the same issue.
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: SIM not working - can't make or receive any calls or texts

Evening @DJM1050 I have DM'd you to get this sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
DJM1050
Hooked
Posts: 6
Registered: ‎10-12-2023

Re: SIM not working - can't make or receive any calls or texts

DM SENT
DJM1050
Hooked
Posts: 6
Registered: ‎10-12-2023

Re: SIM not working - can't make or receive any calls or texts

@willcutforth currently roaming in Austria and Germany if that makes any difference
James30
Plusnet Help Team
Plusnet Help Team
Posts: 442
Thanks: 149
Fixes: 28
Registered: ‎19-04-2023

Re: SIM not working - can't make or receive any calls or texts

Only me again, hope you're OK since last messaging me, did you get my last message? It would be nice to hear back from you 👍 

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team