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SIM not arrived

hypn0t0ad
Newbie
Posts: 1
Registered: ‎17-09-2018

SIM not arrived

I placed my order on 6/9/18 and the SIM still hasn't arrived, please advise

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: SIM not arrived

Hiya @hypn0t0ad welcome to our community forums.

I believe I've resolved(Or at least I hope) this for you via private message by sending you another SIM out.

Let us know how it goes when you receive it.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
bonbonizer
Newbie
Posts: 5
Registered: ‎04-10-2018

Re: SIM not arrived

Hello, 

 

I am having the same issue I order the sim on line and a week later no Sim, then webchat with an agent who sent me a 2nd sim still no sim a week later now had to speak to someone on the phone three days ago still no sim. I will give it another day but I feel there is another issue with Plusnet despatch department. I am getting all my other post without any issues just plusnet sim just does not want to arrive. 

 

If someone can look into this issue for me would be great.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: SIM not arrived

Hi @bonbonizer

If you’ve not got this sorted yet feel free to send me a private message with your account/order number and I’ll be happy to look into this for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet