SIM installed waiting for the Welcome Email - Account Inactive

[#1]

I understand there is a delay in sending the welcome email at the moment for new mobile SIM only accounts, any idea when this will be fixed?

I received my SIM on Saturday 9th February 2019, installed it and it's working but because I haven't received the welcome email I can't activate my mobile account to monitor my data usage from the app.

A representative via online chat said they are unable to manually activate accounts/send the welcome email - because this is an automatic process, that contradicts some posts on this forum where PlusNet representatives have manually activated mobile accounts.

Thanks.

[#2]

Hey @StuartHunt,

Thanks for getting in touch.

I am sorry to hear you are having trouble with the activation of your services and I apologise for the frustration caused.

I'm afraid we are unable to provide further information on an when this fault will be fixed, however, we are working on a fix and will update all affected accounts as soon as possible.

Thank you.

[#3]

Thank you Maddy.

[#4]

Nothing on the status page

... As usual.

[#5]

Still no news on account activation.

It seems a little strange that a company can charge you for a service you're not receiving.

A little disappointing really.

[#6]

Hi @StuartHunt,

I'm sorry that your services haven't activated yet and for the inconvenience caused. The team are working to fix this as soon as they can but, unfortunately, we don't yet have a timescale for when this will be fixed.

[#7]

Thank you for the update EmilyD,

Sorry to go on but I'm keen for the account to be activated.

I'll wait a little while longer.

Regards,

Stuart.