SIM hasn't arrived but you've ported my number. Help

[#1]

Hi. Just switched to you and my number has been ported today. However, my SIM hasn't arrived so now I'm left without any mobile service at all.

Can you track down where my SIM is at?

[#2]

Thanks for getting in touch @malyon2001 and apologies for the delayed response.

I'm sorry to see you haven't received your SIM before your number was ported.

if this is still an issue, please private message me the following details, so we can investigate this for you. 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.