SIM card not arrived after 8 days and counting

[#1]

Hi there,

I hope you're well. I understand there are strikes at the moment but I've been waiting since Friday 9th for my SIM to arrive (8 days and counting).

I would rather call and speak with you but my old SIM doesn't work any more so I've been without a fully working phone for 5 days.

Please could you send another SIM with a different courier so I get it soon?

I'm also paying for a contract which I currently cannot use...

Order number is 3322346

Many thanks

[#2]

@Air1212 Plusnet ONLY send SIMs out via First Class Royal Mail - there are no other options.

[#3]

Hey there @Air1212 sorry about the issues with the sim card not being received. Have you got it now at all? If not, I can have a look at it for you.

[#4]

Hi Will,

No, still not received and it was sent on Friday 9th December.

Please could I be compensated for this as I've not had a fully working phone for 12 days and am still paying you for a service?

Many thanks, Aaron

[#5]

We will 100% compensate this for you as it's not your fault.

I will send you a PM now just to ask a few details so I can get the account up.

[#6]

Thanks for sending that over  

Please can you also send me;

- Characters 4 and 7 from your First Holiday Destination
-The last 2 digits of the bank account number and the last 2 digits of the sort code that paid the bill.

[#7]

PM'd Will

[#8]

Hi Will,
Please could I be compensated as you mentioned?
Thanks

[#9]

@Air1212 Absolutely, just to check has the Sim now arrived or not?

[#10]

Hi Will,
No it hasn't arrived