Ruined credit rating concerned after reading all posts
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Ruined credit rating concerned after reading all posts
15-06-2021 9:42 PM
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Re: Ruined credit rating concerned after reading all posts
16-06-2021 3:36 PM
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Thanks for your post @Paigesmorr and welcome to our Community Forums.
I'm sorry to see you've got a failed payment on your credit report.
Generally this can happen if a direct debit's cancelled and a payment's missed or you don't tell us you'd want to cancel the account so we end up having to cancel it automatically through failed payment. Either way you should have receive payment reminders by email and/or text at the time.
Having said that, it'd be difficult to see definitively here though what's happened due to how long ago it has been. If you signed up in 2015 through Phones4U, this would've been on Life Mobile as we took over their services in 2016.
If you can drop me a PM with the following details, we can likely arrange to the failed payment showing as Plusnet to be written off your credit report but the debt may still be live elsewhere with a collections agency.
Re: Ruined credit rating concerned after reading all posts
03-07-2021 6:05 PM
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It should come off the credit report after six years anyway. Have Plusnet been reporting it again and again, in order to keep it from aging out. Pretty naughty if they are.
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