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Roaming with Movistar over limit

Efan
Newbie
Posts: 1
Registered: ‎25-06-2023

Roaming with Movistar over limit

I'm from the UK on holiday in Spain, but the cap isn't working. I've gone 6GB over the limit and don't know how much it will cost! Can someone tell me?
3 REPLIES 3
brookheather
Rising Star
Posts: 103
Thanks: 20
Registered: ‎02-02-2016

Re: Roaming with Movistar over limit

£1 per 10MB or £600 for 6GB though should be capped at £40.

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Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Roaming with Movistar over limit

@Efan 

It shouldn’t exceed any Smart Cap limit that you have set in your account.

When you say that this is not working are you now locked out? It could be just a timing issue.

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,966
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Registered: ‎01-01-2012

Re: Roaming with Movistar over limit

Afternoon @Efan 

I'm sorry to hear this has happened.

I'll drop you a PM shortly with some further questions so I can look into this for you 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team