Roaming showing all networks "forbidden"
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Roaming showing all networks "forbidden"
07-01-2017 7:52 AM
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Any suggestions? I also had exactly this issue whilst using my old EE SIM, and know both Plusnet and EE run on the same network.
Are there any settings that I or Plusnet can change to get my roaming working again or does this appear to be a handset issue?
Re: Roaming showing all networks "forbidden"
07-01-2017 8:16 AM
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Hi dantheasp,
Thanks for getting in touch with us. I'm sorry to hear your not able to connect to a network when you are abroad, however I must advise that we can't always guarantee that you will receive signal when out of the country. This is due to the foreign networks themselves and if there are any issues with the masts, we won't have access to that information.
I'll be more than happy to look into this further for you, so if you could send me a private message, I'll be able to look into your account to make sure all your services are up and running.
- Rebeka
Re: Roaming showing all networks "forbidden"
07-01-2017 9:37 AM
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Re: Roaming showing all networks "forbidden"
07-01-2017 9:40 AM
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Thanks, I'll pick this up there.
- Rebeka
Re: Roaming showing all networks "forbidden"
07-01-2017 1:41 PM
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however I must advise that we can't always guarantee that you will receive signal when out of the country. This is due to the foreign networks themselves and if there are any issues with the masts, we won't have access to that information.
@RebekaPreston , whilst that is true, from the OP's first post
Now it is showing all available networks as "forbidden"
that would imply that the networks are working fine but that roaming is disabled !!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Roaming showing all networks "forbidden"
07-01-2017 1:51 PM
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Hi MisterW,
I'm unable to discuss another customers account due to data protection. However, if you have any queries regarding your own Plusnet mobile, feel free to send me a private message and I'll be more than happy to help.
- Rebeka
Re: Roaming showing all networks "forbidden"
07-01-2017 1:54 PM
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Not necessarily so, it's possible that there is only the one network in that area.
Re: Roaming showing all networks "forbidden"
07-01-2017 2:06 PM
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It would appear from this http://explore.ee.co.uk/roaming/ee/vietnam that roaming outside Europe requires an addon and hence it is possible that the Plusnet version only includes 30 minutes
Re: Roaming showing all networks "forbidden"
07-01-2017 2:18 PM
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Hi Oldjim,
Thanks for getting in touch. We are a separate mobile provider so although we use the EE network, we have different roaming charges when abroad. You can find these over at https://www.plus.net/help/mobile/roaming-and-international-calls/.
- Rebeka
Re: Roaming showing all networks "forbidden"
07-01-2017 3:08 PM
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@RebekaPreston I was not expecting you to discuss another account, I was just suggesting that your explanation of the OP's problem did not seem likely. The OP's phone is an Android phone and
Preferred and Forbidden Networks are part of the SIM card spec. While Preferred Networks are a user-editable preference, Forbidden Networks are not. They are a list of four entries handled by the phone: whenever a network rejects a registration request, its MCC/MNC is stored (dropping the oldest entry if the list is full) so the phone will skip these in the future.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Roaming showing all networks "forbidden"
24-06-2018 8:08 AM
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